Refund Policy

1. The deposit

1.1 The deposit holds your place in our build schedule and pays for the start of the work: the audit, the plan and the first designs.

1.2 If you cancel in writing before work starts, we refund the deposit in full.

1.3 Once work has started, the deposit is non-refundable.

2. Milestone payments

2.1 Each milestone payment covers the work in that milestone. It is non-refundable once we have delivered the milestone and you have accepted it.

2.2 You accept a milestone by approving it in writing, or by not telling us within 10 business days of delivery what in it doesn't match the scope.

2.3 If a delivered milestone doesn't match the scope, we fix it at no extra cost. That is the remedy, not a refund.

3. Support plans

3.1 A support plan is billed monthly, in advance. A month's fee is non-refundable once that month has started.

4. Outside costs

4.1 Fees paid to outside services, such as hosting, software licenses or AI usage, are not ours to refund, even when we passed them on to you.

5. If we can't finish

5.1 If we stop a build for a reason that isn't yours, we refund what you paid for work we haven't delivered, and hand over the work done so far.

6. Billing mistakes

6.1 If we charge you in error, such as a duplicate invoice, tell us at admin@trygtm.com and we will correct it.

7. Results

7.1 J&T Solutions does not promise any result, so a result you did not reach is not a reason for a refund. Section 2 covers work that doesn't match the scope.

8. Contact

J&T Solutions Inc., 251 Little Falls Drive, Wilmington, DE 19808. Email: admin@trygtm.com.